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Lucas Color Card Chases Own Record for Quality and Delivery
When a company makes millions of items it has a lot of opportunity to make an imperfect product. In the card business, a million card order is a million quantities of one! Each card is unique and so our quality system must be up to the challenge to make us better every year.
Results For Primary Performance: Quality and Delivery:
99.2% of all cards manufactured passed Lucas and Customer requirements – the first time! (This means less than 1% of scrapped units were experienced due to defects, rework, bad specifications, or customer returns)
99.1% of all card orders were shipped early or on-time! 2010 is shipping at 99.5%. (This means that less than 1% of all orders were late regardless of reason)
Why Do Customers Choose Lucas? Answer: CONFIDENCE
The numbers tell the whole story. Simply put: “Customers can count on Lucas.”
Why is the Quality number important?
Lucas is more likely to get a new card program right the first time and has better than a 99% chance of being perfect in ALL areas.
Perhaps even more important for your budget, a company as efficient as Lucas will have lower costs, less chaos, happier Associates, and delighted customers.
So, have confidence that we are harder on ourselves than almost anyone! Challenge us with your card program as we edge closer to 100% via continually improving for YOU.