faq
1. What is Lucas’ standard Lead-Time?

Our standard lead time for orders under 100,000 units is 15 working days from signed art proof (Special packaging not included)

2. Do you offer a Priority or “Rush” orders?

Priority: 10 working days from signed art approval (“Rush” fee may apply)
Rush: 5 working days from signed art approval (“Rush” fee may apply)
Priority & Rush is dependent upon capacity at time of request

3. If I place a large order can I expect the standard lead-time?

Lead time for orders over 100,000 will be determined at time of approvals

4. Can I receive samples of my order?

Our standard practice is to ship a maximum of 25 samples to the client when the order ships as a courtesy to our customers. There is no charge for the 25 samples. If more are needed, see sales representative for added cost.

5. How do I know when my order has been accepted?

When an order is turned into production each client will receive a written notice confirming order. The notice will be sent via email or fax

6. Who do I contact to check the status of my order?

Clients can check on status of their order by using Lucas On-Line, emailing our customer service group at service@lucascolorcard.com, or calling 1-888-84-LUCAS

7. How do I know when my order ships?

Shipping notifications will be sent the day product ships, the notification will include shipper used and tracking numbers if applicable. This notice will be sent via email.

8. What make Lucas Color Card stand out from their competitors?

Associates – All associates are dedicated to provide world class products in a timely manner, each member knows the importance of keeping valuable customers. “It is much more valuable and less expensive to our business to keep loyal customers than it is to find new customers”

Equipment/Capacity – Over the past year Lucas Color Card has acquired the latest technology and increased capacity in order to meet or exceed our customer’s expectations.

Knowledge of the Teslin Card Industry – From top to bottom we have the most knowledgeable staff in the industry. Our Management staff has a combined 75 years in the plastic card industry. We have experienced very low turnover with our production staff, which has helped to increase our quality and desire to be the best.

Services – We dub our service department as the HUB. All orders start and end here. The Hub consists of Customer Service; Art Department; Data Department; Materials Management and Production Control. With this team we can process all orders in a timely fashion and answer all questions regarding your order from conception to shipping the final product. This team will review and Track all aspects of production.