FAQ
Frequently Asked Questions
What is Lucas’ standard lead time?
Do you offer priority or rush orders?
- Priority: 10 working days from signed art approval (rush fee may apply)
- Rush: 5 working days from signed art approval (rush fee may apply)
Can I expect the standard lead time if I place a large order?
How will Lucas protect my data?
- All discarded documents and materials with customer data are shredded throughout pre-production, production and post-production.
- On request, data files can be deleted from our system after shipping in accordance with specific protocols.
- No data is sent offsite at any time.
- No production is done offsite at any time.
- Mailed materials usually go to trusted third-party shippers for transport to USPS drop ship locations.
- The on-premises Lucas FTP server uses SFTP.
- Only users with admin-level privileges have access to customers’ SFTP folder and our physical server room.
- Cameras monitor all entrances and exits as well as all production areas 24 hours a day.
Can I receive samples of my order?
How do I know when my order has been accepted?
How can I check the status of my order?
How will I know when my order ships?
Get In Touch,
GET A QUOTE!
Let’s discuss your project 🙂
4900 N. Santa Fe Ave
Oklahoma City, OK 73118
888-84-LUCAS (58227)
info@lucascolorcard.com
4900 N. Santa Fe Ave
Oklahoma City, OK 73118
888-84-LUCAS (58227)
email us