Frequently Asked Questions

1. Laminated Teslin, made of Polyester, is more scratch-resistant over time -preserving the customer’s ability to see the artwork beneath with clarity. The “wear and tear” on the surface of a PVC card after 6 months of usage is approximately the same as 12 to 18 months of LAMINATED TESLIN usage.

2. Bar codes are protected under the laminate in a LAMINATED TESLIN card.

3. PVC cards with surface bar codes cannot withstand extended surface scratching – else data miss-reads occur at the point of sale. Protective UV coatings and labels on PVC surface bar codes rub off with moisture and skin oils.

4. TESLIN is a porous substrate, allowing the laminate’s adhesive to be embedded into the Teslin flexible surface for the strongest bond (e.g. cheese melting into the holes on a cracker).

5. LAMINATED TESLIN uses up to 10- mil of polyester/polyethylene (plastic/adhesive) on each side of the product, providing more plastic protection and more adhesive than PVC overlaminates.

6. Laminated Teslin keytags last 5 times longer than a PVC keytag. Colder climates are even harder on PVC keytags because the key ring snaps and the user has to request a new card/keytag. Teslin keytags are known to last 10 years in the field – with very high scanning ability throughout their life.

Our premium laminated Teslin cards and key tag products carry a one year warranty under normal use. Note: Lucas has never had a warranty claim on this product in 28 years. 

Standard lead time for orders under 100,000 units is 15 working days after all proofs are approved.

Yes, we offer both priority and rush orders. However, our ability to guarantee expedited service depends on our capacity at the time of the request.

Priority: 10 working days from signed art approval (rush fee may apply)

Rush: 5 working days from signed art approval (rush fee may apply)

Lead time for orders of more than 100,000 units will be determined at time of approvals.

Lucas is a medium-security card manufacturer. We adhere to the following security practices to safeguard personally identifiable information (PII) and other proprietary data:

• All discarded documents and materials with customer data are shredded throughout pre-production, production and post-production.
• On request, data files can be deleted from our system after shipping in accordance with specific protocols.
• No data is sent offsite at any time.
• No production is done offsite at any time.
• Mailed materials usually go to trusted third-party shippers for transport to USPS drop ship locations.
• The on-premises Lucas FTP server uses SFTP.
• Only users with admin-level privileges have access to customers’ SFTP folder and our physical server room.
• Cameras monitor all entrances and exits as well as all production areas 24 hours a day.

As a courtesy to our customers, our standard practice is to ship a maximum of 25 samples to the client at no extra charge when the order ships. For more than 25 samples, please see your sales representative to calculate additional cost.

You will receive an email confirming your order once the order has been turned in to production.

Clients can check the status of their order by using Lucas On-Line, emailing customer service at service@lucascolorcard.com or by calling 888-84-LUCAS (58227).

Shipping notifications are sent via email the day the product ships. The notification will include the shipment company used and tracking numbers if applicable.